Shipping policy

Shipping Policy

Welcome to Fuentevilla Art Gallery. We are committed to delivering your art pieces safely and efficiently to the USA, Mexico, and Canada. Our aim is to ensure your satisfaction with each purchase.

Shipping Timeframe

Orders are processed within 2-3 business days. The estimated delivery time is between 10 to 15 business days, depending on the destination. Please note that these are approximate delivery times and may vary due to external factors such as customs delays.

International Shipping

Currently, our standard shipping services are available for the USA, Mexico, and Canada. If you are located outside these countries and wish to make a purchase, please email us at arte@fuentevillagallery.com for a shipping quote. We are happy to assist international art enthusiasts and will provide all the necessary information for shipping options and costs.

Cancellations

Cancellations are accepted within 24 hours of purchase. If you wish to cancel your order, please contact us immediately within this timeframe. After 24 hours, the order is considered final and cannot be cancelled.

Returns and Refunds

Fuentevilla Art Gallery does not accept returns or offer refunds. All sales are final. This policy reflects the exclusive and unique nature of our hand-painted bags and artworks. We encourage you to review your order carefully before finalizing.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide photographs and a description of the issue. We will evaluate the situation and work with you to find a satisfactory resolution.

Contact Us

If you have any questions or need further assistance regarding your order, do not hesitate to contact us via our email or through the contact page on our website. Our customer service team is here to ensure your experience with us is pleasant and fulfilling.