Frequently Asked Questions (FAQ)

1- What is your cancellation policy?

You can cancel your order within 24 hours of purchase. After this period, cancellations are not accepted as your order will have been processed.

2- Do you accept returns?

We do not accept returns. All sales are considered final 24 hours after the purchase has been made. Please ensure you are certain of your order before finalizing.

3-What should I do if my order arrives damaged?

We take great care to ensure that all orders are shipped securely. However, if your order arrives damaged, please contact us within 48 hours of receipt. We require photographic evidence of the damage to assess and resolve the issue. We are responsible for damaged items and will work with you to rectify the situation.

4- How long does shipping take, and how is it calculated?

Shipping generally takes 10-15 business days, depending on the destination. Shipping costs are calculated based on the size, weight of the item, and delivery location. The exact cost will be provided at checkout.

5- Can I track my order?

Yes, you will receive a tracking number via email once your order has been shipped. This number will allow you to track your package's progress to your address.

6- What payment methods are accepted?

We accept various payment methods including credit cards, PayPal, and other secure online payment systems.

7- Can international customers order from your gallery?

While we primarily ship to the USA, Mexico, and Canada, international customers are welcome to contact us at arte@fuentevillagallery.com for a shipping quote and assistance with their order.

8- How can I contact customer service for further assistance?

If you need any assistance or have further questions, please reach out to our customer service team via our contact page or by emailing us directly. We strive to respond promptly to all inquiries.

9- How are the artworks packaged for shipping?

Our artworks are meticulously packaged with the highest standards to ensure their safety during transit. We use robust materials and techniques suited to the specific needs of each piece, including protective wraps and sturdy boxing, to prevent any damage.

10- What should I do if my package is lost in transit?

If you suspect that your package has been lost in transit, please contact us as soon as possible. We will work with the shipping carrier to track down your order. If it cannot be located, we will discuss the appropriate next steps to ensure your satisfaction, including a possible replacement or refund where applicable..